NOT ACCEPTED:
The following items are not accepted: Hazardous Waste, Pesticides, Propane Tanks, Tires, Batteries, Asbestos, All Paint Cans, Chemicals, Appliances, Air Conditioners. The customer is responsible for any financial and/or environmental impact of hazardous materials.
MIXED WASTE BINS:
Mixed waste is defined as household waste, construction or renovation debris. We do not accept any hazardous waste as part of our mixed waste program.
CLEAN FILL BINS:
Clean fill is considered to be soil or concrete. We separate these types into different bins to be transported to the appropriate location. Concrete can be ground down to make new concrete, and soil can be used as filler or for any other number of things. Concrete must not contain wire mesh/rebar or it is not considered clean. It must be chipped out prior to going into bins.
WHAT IS A METRIC TONNE?
1 metric tonne is equal to 1,000 kilos or 2,200 pounds
HOW DO WE DETERMINE WEIGHT?
Once the bin is filled, you will call us to pick up the bin. The driver will take the waste to a dump station where the total weight of the bin will be determined. The truck with the bin will drive on to the weight scale. The gross weight of the truck with a bin and waste is determined. The weight of the waste determined by deducting the weight of the truck with an empty bin from the gross weight. The dump station provides a print out from the scale with the weight of the contents in the bin.
WHEN DO YOU PICK UP?
To arrange a pick up you’ll have to call us or email us otherwise we are scheduled to pick it up within the 7 day term.
DRIVEWAYS:
All our bins are driveway friendly and we place wood to ensure that your driveway is not damaged in any way during the drop off or removal. Simply let us know which side of the driveway you want your bin placed and we will gladly place it in your desired spot.
WILL THE BIN DAMAGE MY PROPERTY?
To protect your property we will place our bins on wood however we are not responsible for any damages should they arise. We suggest you put down a few sheets of plywood to be certain your property is protected.
WHAT HAPPENS IF A BIN IS TOO FULL?
We cannot legally transport a bin that has been over loaded. It is very unsafe and could cause injury to the public and our drivers. You will be required to remove items sticking out over the top of the bin prior to removal from your premises. No higher than the top edge of the bin. The driver will remove extra garbage and a $50 charge will apply.
WHAT IF MATERIAL FALLS OUT AS THE BIN IS BEING LIFTED?
This only happens when the bin is overloaded. We are not responsible for waste that falls out of the bin, please ensure you do not over load the container, rather order a bin that is best suited to your needs.
HOW MUCH WILL I BE BILLED?
Assuming you’ve followed the outlined terms, your invoice will be the same as our advertised price plus applicable taxes. When ordering online your credit card will be billed immediately and any balance, if any, will be collected by our office upon completion of the ordered.
HOW MUCH SPACE DO I NEED?
Please refer to our bin sizes. Remember to ensure there are no low hanging wires in the area for the bin to be dropped.
HOW LONG DO I GET THE BIN?
We include a 7-day rental with all of our bin orders and automatically pick up the bin at the end of the rental period. Should you require the bin for an extended amount of time please let us know. The fee is $10.00 per day.
CAN THE BIN GO ON MY LAWN?
We can place the bin on your lawn but remember full bins can weigh in excess of 10 metric tonnes. That’s a lot of weight, please ensure you use plywood to prevent the bin from sinking into your lawn.
DO I NEED PERMITS?
You will need a permit if the bin has to be placed on the street. You will have to contact your municipality. You don’t need a permit if the bin is placed in the driveway.
I AM WORRIED MY NEIGHBOURS WILL USE MY BIN. DO YOU SUPPLY LIDS?
Our bins do not have lids, but if you’re concerned about other people dumping in your bin, you can cover it with an inexpensive tarp. You can buy them at your local building centre. It is not a guaranteed solution but it’s a deterrent.
HOW DO I CANCEL MY ORDER?
A simple phone call to our dispatch office at 905-638-BOSS (2677) or an email to order@bossbin.ca will allow you to cancel your order. Please note cancellation fees apply for orders cancelled without 24 hour notice.
DO I NEED TO BE HOME FOR DELIVERY?
No you don’t. We will deliver the bin on the day you’ve requested it, however we do ask that you leave specific instructions when placing your order and ensure your driveway is clear to allow the driver to safely deliver the bin. For example: indicate, when facing the home, which side of the driveway you would like the bin placed.
HOW DO I RECEIVE AN INVOICE?
Once your order has been placed online you will receive notification via email. Final invoicing is completed after the bin has been picked up and weighed. If you have a question or concerns please contact our office. You will receive a final copy of your invoice by email.